How do I request a refund before the show?
Refunds are requested by logging into your customer account and visiting the orders page.
Click on the order you want fully or partially refunded.
The details of this order will be shown.
Click on the "request refund" button below the order you want refunded.
You can request a complete refund or a partial refund.
Follow the refund instructions on that page.
Please note we don't mind why you need a refund which is why there isn't a space to explain. We are happy to refund your tickets before the show if you can't use them or don't want them. We understand that sometimes life gets in the way.
If an Attendee buys tickets online, but then discovers that he will be unable to attend, a refund of the purchase price may be obtained by requesting a cancellation provided that the application is received by midnight on the Thursday immediately preceding the event. If an request is sent after this day no refund will be made.
I have tried the "refund request" but still do not have a refund what should I do?
Refunds can take up to three working days to process so please allow enough time for us to deal with your request. Your refund may not appear in your bank until 10 working days after we have refunded it. If you have not had a refund after 10 working days the feel free to contact Tony Hyams.
Please be aware that in the event of refund requests made in the 7 days prior to the convention we may not process the refund until 2 weeks after the event.
Refunds are not accepted if requested after the show.
At the Show
If an Attendee has purchased an Event Ticket (other than for a miniatures’ tournament), but is then unable to participate in the tournament or role playing game for which he had bought an Event Ticket, he may present the Event Ticket to the admin desk and request a refund. Refunds will only be made if the admin desk manager in their absolute discretion considers that there is a reasonable chance that the Event Ticket could be re-sold. Therefore requests for a refund made within 4 hours of the start time are unlikely to be met.