Friday 30 May - Sunday 1 Jun 2025
User Menu UK Games Expo

Keeping you Safe

How we'll keep you safe at the convention

The event welcomes a diverse audience and aims to provide a safe space for all attendees, traders, volunteers, and venue staff, to enjoy a variety of games. To maintain this safe environment, we ask all participants to review and follow our guidelines on unacceptable behaviour, which will not be tolerated at the UK Games Expo.

The following behaviours are strictly prohibited:

  • Use of offensive language, verbal abuse, or swearing directed at other attendees, exhibitors, venue staff, or UK Games Expo staff and volunteers.
  • Any form of physical violence, including pushing or shoving, towards attendees, exhibitors, venue staff, or UK Games Expo staff and volunteers.
  • Racial abuse, sexual harassment, or any form of intolerance based on gender, race, religion, or sexual orientation.
  • Causing damage to the convention buildings, exhibitor stands, or the property of any attendees.
  • Disorderly conduct resulting from the influence of alcohol or drugs.
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More than just words

More than just words...

UK Games Expo believes that ensuring everyone's safety goes beyond simply having a behavioural policy; it requires actively promoting a positive environment.

This commitment starts with the training we provide for our volunteers. All volunteers must participate in a training webinar that emphasises a proactive approach to addressing issues. This means that if you notice a problem, you should take action rather than ignoring it. One important mantra we use in this training is:

"The ill behaviour you walk past or ignore is a behaviour you condone."

UK Games Expo was the first convention to mandate that all volunteers, from senior staff to junior members, complete this training. This ensures that everyone is prepared to respond appropriately to any incidents of inappropriate behaviour during the Expo.

Need Help?

How to Get Help:

What to do if you have a problem, grievance or complaint: Ask a Blue Shirt Ambassador!

Help desks: There are help desks in Halls 1, and 2 and in the Hilton Hotel Library Room. These are manned by ambassadors wearing 'Blue Shirts'.

The sole purpose of our ambassador is to assist you, the visitor. Feel free to ask for help...

UKGE Staff:

In addition to our help desks, if you encounter an event or experience that causes distress, discomfort, or causes you to feel threatened, please report it immediately to any of the following individuals:

  • Yellow Shirt (Volunteers)
  • Green Shirt (Team Leaders)
  • Blue Shirt (Ambassadors)

All of whom will endeavour to resolve the issue.

In addition to our help desks, if you encounter an event or experience that causes distress, discomfort, or causes you to feel threatened, please report it immediately to any of the following representatives:Yellow Shirt VolunteersGreen Shirt Team LeadersBlue Shirt AmbassadorsAll of whom will endeavour to resolve the issue.

Role-playing Rooms:

Each room in the role-playing area has an easily identifiable 'Room Captain' (the GM sitting at the bright yellow cloth-covered table) whose role is to monitor activities in the room and take appropriate action in the event of any problems. They can be approached by any player or GM who wishes to raise an issue.

Exhibitors:

Should approach Exhibition Services, who can summon the appropriate personnel.

Terms & Policies

Visit our Terms and Policies pages for more details on all the rules and conditions that apply to attending the UK Games Expo.